Refund Policy

1. Overview

Thank you for your purchase at Breaking the Cycle of Pride. We want you to be fully satisfied with your purchase. Please read this policy carefully before completing your order.

2. Digital Products

Due to the nature of digital products, all sales are considered final once the product has been delivered and/or access has been granted. Because digital content can be immediately accessed and downloaded, we are generally unable to offer refunds after delivery has occurred.

3. Eligibility for Refund

A refund may be considered under the following circumstances:

1. You were charged more than once for the same order;
2. You did not receive access to the purchased product due to a technical error on our end;
3. The product delivered was significantly different from what was described at the time of purchase.

4. How to Request a Refund

If you believe you are eligible for a refund based on the criteria above, please contact us within 7 days of your purchase date. Your request must include your full name, email address used at checkout, order number, and a brief description of the issue. Requests submitted after this period may not be considered.

5. Processing

Once your refund request is received and reviewed, we will notify you of our decision by email within 5 business days. If approved, your refund will be processed through the original payment method. Please allow additional time for your bank or payment provider to reflect the transaction.

6. Non-Refundable Situations

Refunds will not be issued in the following cases:

1. Change of mind after purchase;
2. Failure to read the product description before purchasing;
3. The product has already been downloaded or accessed;
4. Requests made after the 7-day window has passed.

7. Contact

If you have any questions regarding this Refund Policy, please contact us through the contact information available on our website. We are committed to resolving any issues fairly and promptly.

This policy is effective as of 26 March 2026.